Mortgage Processing During Loan Process

Mortgage Processing

Most mortgage companies have different ways of the ways they process mortgage loans .

I have worked for several different mortgage companies in my career as a licensed mortgage loan originator and every company I have worked with have different roles where the mortgage processor plays. Some mortgage companies will have the mortgage loan originator accumulate all of the paperwork from the borrower and have the loan officer to review all the documents and then provide it to the mortgage processor. The mortgage processor will then make sure that the documents provided by the mortgage loan originator is complete and then submit it to the mortgage underwriting department of the mortgage company and a mortgage loan underwriter gets assigned to the mortgage file. The mortgage underwriter will then go over every document and will condition a list of items that are missing on a conditional mortgage loan approval. Here is when the competency of the mortgage processor comes into play. I have seen conditional mortgage loan approvals with a list of over 60 plus conditions. Here are some examples of conditions where the mortgage underwriter will ask for:

  1. Copy of drivers license, copy of social security cards. Many times mortgage processors will submit drivers licenses and/or social security cards that are not legible and the underwriter will condition for that.
  2. Missing pages from bank statements: Many times a mortgage processor will condition new and updated bank statements because pages are missing from bank statements or bank statements are not legible.
  3. Missing pages on bankruptcy paperwork if applicable, missing pages from divorce decree if applicable, tax returns not signed by borrower and/or borrowers, or just missing complete documents.
  4. Incomplete title and insurance information.
  5. Updated bank statements and paycheck stubs.
  6. Issues with home appraisal report.
  7. Letters of explanations with regards to credit inquiries, late payments, prior bad credit.

Why Some Mortgage Companies Close Most Of Their Loans While The Competition Does Not

Mortgage Processing at some companies is different than any other mortgage company I have worked for. A typical mortgage company has the following processing system:

  1. Mortgage Loan Originator will collect most of the documents and turn it in to the mortgage processor.
  2. Mortgage processor will check off the item of the documents that is required and once the mortgage processor seems it is complete submits it to the underwriter.
  3. Underwriter will issue conditional mortgage loan approval with conditions.
  4. File gets back to mortgage processor and the mortgage processor will give the condition sheet to loan officer and loan officer gets conditions from borrower and turns in to processor and then turns in to mortgage underwriter.
  5. Underwriter reviews file and issues another set of conditions.

When a mortgage underwriter turns issues a conditional mortgage loan commitment, once the list of conditions are cleared, there should be a clear to close. Unfortunately, many mortgage companies have mortgage underwriters that issues complete new sets of mortgage conditions after the initial mortgage conditions have been satisfied. This is not the right protocol and this is what delays mortgage closings and drives everyone crazy.

The ideal mortgage company are under the watch of experienced mortgage industry professionals such as an expert Underwriting Director, experts Underwriting Managers, veteran Chief Compliance Directorand an experienced Mortgage Processing Team, There are systems where its mission is to avoid last minute hiccups where it turns into delays. The management staff of a great mortgage banking realizes the importance of meeting the home buyer’s closing date and realizes that the mortgage lender can affect people’s lives, whether it is the lives of the home buyer or home sellers plus their families. Changes are always being implemented at reputable mortgage companies to make mortgage processing the very best of the best and be the industry standard. One of the mission’s at great mortgage banking frms is to avoid last minute denials often common at other mortgage companies by going through a rigorous pre-underwriting process by Mortgage Experienced Mortgage Processors where they will check, double check, triple check for potential mortgage conditions prior to submission to the underwriting department.

Pre-Underwriting Mortgage Processing

Many mortgage companies have launched an intensive pre-underwriting program where the mortgage processing team under the watch of experienced processing managers thoroughly scrubs each mortgage loan application where their goal is to have as little mortgage conditions as possible once the mortgage loan underwriter issues a conditional mortgage loan approval. Main goal is to get the mortgage application as neat, organized, and complete as possible so the mortgage loan underwriter does not list dozens of conditions and/or kicks it back or puts the file in suspense, which are all reasons of mortgage approval delays and which may be reasons of last minute mortgage loan denials . New rules implemented by many mortgage companies due to new mortgage regulations to get title and homeowners insurance information during the mortgage processing stage instead during the mortgage approval process. Once a conditional mortgage loan approval is issued by by a mortgage loan underwriter, the goal is to have as little mortgage conditions as possible and clear up those conditions within 48 hours and have the mortgage file re-submitted for a clear to close. Many aggressive mortgage companies are gearing to be the best mortgage company in America.  Young aggressive expanding mortgage companies spare no expense in hiring the most talented mortgage professionals in the industry.

When a mortgage loan file is submitted to underwriting and assigned to a mortgage underwriter at a reputable mortgage company, you can rest assured is coming back with a mortgage loan approval with little to no conditions due the aggressive intense pre-underwriting process.

Testimonials And Reviews

Like many share of large national mortgage companies, larger national mortgage companies has its fair share of bad reviews and testimonials. However, mortgage borrowers have to understand and keep in mind that the reason large mortgage banking companies have bad reviews and/or testimonials is not because of the mortgage company but due to the individual mortgage loan officer. The mortgage company itself cannot control its loan officers with how they service their clients. Some loan officers may not return phone calls on a timely manner and that is one of the most common complaints and when these borrowers get upset, they do not target the individual mortgage loan officer but the mortgage company the mortgage loan officer is associated with. Fortunately, with bad reviews and testimonials comes good reviews from satisfied borrowers of The Money Store .  Here is a recent complimentary letter from a satisfied borrower to a loan processor:

I just wanted to say how happy I am that we have Patty as our processor. We aren’t closed yet and we’ve had a couple hiccups but I feel like she has went over and beyond the call of duty to get my family and I in our new home before Christmas which is really important to me. She’s kept me informed the entire process and have provided great customer service! Words can’t express how grateful I am for all of her hard work and long hours she’s put in to get this deal closed.

Thank you!
Katrina Campbell, Coral Gables, Florida USA

The information contained on Gustan Cho Associates website is for informational purposes only and is not an advertisement for products offered by The Gustan Cho Team @ Gustan Cho Associates or its affiliates. The views and opinions expressed herein are those of the author and/or guest writers of Gustan Cho Associates Mortgage & Real Estate Information Resource Center website and do not reflect the policy of Gustan Cho Associates Lenders Network, its officers, subsidiaries, parent, or affiliates.

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